Culturally-Aware Feedback Training™

A culture of healthy feedback is one that people want to work in. It fuels collaboration, innovation, and creative conflict—the essential ingredients of great organizations. And healthy feedback is the foundation for an inclusive organization in which inequities can be surfaced, appropriately addressed, and where all people can thrive.

We’ve found that healthy feedback is often the primer for sustainable DEI (diversity, equity, inclusion) work because having open, honest, and transformative conversations requires strong feedback skills. We also know that identity impacts one’s experience of feedback at work. For example, Black and Latinx people receive 2.4x more feedback that’s not actionable compared to white and Asian people (Textio, 2022).

Are you ready to experience the benefits of healthy feedback and upskill your team with proven communication techniques? We offer participatory, practical, and fun training that employees love. It’s training that recognizes the cultural differences in communication and feedback and how those show up in diverse organizations.

81%

of participants say that they have the tools to increase the frequency and quality of their feedback conversations

90%

of participants commit to specific actions to advance their feedback practice after our training is complete

What We Believe

A culture of healthy feedback is essential for psychological safety—a shared belief that team members will not be rejected or embarrassed for speaking up with their ideas, questions, or concerns. And research shows that psychological safety is required for diverse teams to fully maximize their collective potential. As you build a diverse organization, effective communication in all directions becomes ever more important. Yet most of us either shy away from giving feedback at all or aren’t taught how to welcome meaningful feedback from others. True inclusion and equity cannot exist without a culture of healthy feedback and perspective sharing. Most feedback training programs are not built with equity at the center—but ours is. We help participants learn how power dynamics and identity impact communication at work.

A Program for Your Entire Organization or Large Team

After years of teaching communication skills to leaders, we have developed a feedback training program designed to scale across an entire organization.

Our program includes:

A discovery process to understand how employees currently relate to feedback
Small group cohorts engaging in three participatory workshops with practice assignments in between workshops
Expert guidance to your leaders who are influencing feedback culture every day
A co-branded feedback guide to aid in ongoing implementation and new hire training/onboarding
Supportive internal communication about the program to all participants
Summary of results and key recommendations at the end of the program

Our curriculum includes:

What makes a great feedback culture
Growth mindset and feedback
Reflection on personal feedback practices
How our identities and past experiences inform our relationship to feedback
Practical skills for giving, receiving, and seeking interpersonal feedback, including how to mitigate bias
Practice and troubleshooting
Power dynamics and feedback
Setting a new expectation for healthy interpersonal feedback

Co-founder Viva Asmelash

Co-founder Michael Gregor

Get Started

Let’s talk about how culturally-aware feedback could transform your organization.

What Participants Say

“The scenarios pushed us into more challenging territory. I thought the direct naming of how the feedback process feels to people who belong to groups that have been non-dominant was really helpful.”
“Wow! I wish I had had this training years before. I have a difficult time giving feedback, and this program has given me the tools to help me break out of my comfort zone and feel more comfortable giving and receiving feedback.”
“I loved the opportunity to connect, share, and be vulnerable with my coworkers.”
“What has been most valuable? Understanding power. I have more power than some of my other co-workers by being born white, by appearing the way I do, and by being perceived the way I am. I am very hopeful that I can walk away with the knowledge you two have provided me throughout all these trainings and help create a culture shift here. I struggle with the confidence to give feedback to my supervisors and upper management. I feel courage now, knowing that the accountability of my supervisors is not my burden to take on.”

Who We Work With

We partner with visionary leaders who are investing in diversity, equity, and inclusion to change work for the better. We train employees in public agencies, businesses of all sizes, nonprofit organizations, and philanthropic groups.

Why Liberation Labs

We bring years of experience at the intersections of leadership development and DEI. Unlike most consultancies, equity and inclusion are at the heart of what we do (rather than an afterthought). Our clients love us for our welcoming approach and practical teaching methodologies. We’re ready to compassionately dive into the uncomfortable conversations that are necessary for your team’s growth.